How this portal works

On this page

Opening your link for the first time
Watching the footage
Downloading a copy
Sharing with a colleague
How long you have access
If something is not working
Security and privacy

1 · Opening your link for the first time

EyeQ sends you a link by email. Opening it gives the browser you opened it in access to one incident — the footage, the incident details, and downloads.

You do not create an account and there is no password to remember. The link is the key, and your browser holds onto that access afterwards.

The link works once The first browser to open it claims the access. That is deliberate: if the email is forwarded, or read by someone else later, the link they get will not open anything. Open it yourself, on the device you intend to use.

Which device to use

Use the computer you will actually review the footage on. Access stays with that browser, so opening the link on your phone and then wanting it on your laptop means asking EyeQ for a new link — or, once you are in, sending yourself a share link (see section 4).

Private or incognito windows forget everything when closed, which will cost you the access. Use a normal window.

2 · Watching the footage

An incident can contain several clips — usually one per camera, sometimes several time windows from the same camera. They are listed with the camera name and the time each one covers.

Select a clip from the list to load it in the player.
Use the player controls to play, pause, step back five seconds, or step forward.
The expand control opens full screen; Esc returns.

“Preparing your evidence” on first open Clips are copied from the recording system to secure storage the first time an incident is opened. A short wait here is normal and only happens once — the progress indicator shows how far along it is. You can leave the page and come back.

What you are seeing

The footage is exactly the interval EyeQ published: the same recording, unedited, at the time it was captured. Times shown are the site's local times. Where a camera was not recording for part of a window, that gap is in the original recording, not something the portal removed.

3 · Downloading a copy

Each clip has a download control. Files are standard MP4 video and play in any normal video player, or in the tools an investigator or insurer would use.

Downloaded files are yours to keep. They are ordinary files on your computer — when your access to this portal ends, nothing reaches back to remove them. If you may need the footage after your access window closes, download it while you can.

Large files take time Video is big. A long clip can take several minutes on a slow connection. Let the download finish before closing the tab.

Forwarding your own email will not work — that link has already been used, and by design it opens nothing for anyone else. Instead, the portal can create a new one-time link for the person you want to bring in.

Open the incident and select Copy share link.
The link is copied to your clipboard, and also shown on screen so you can copy it by hand if your browser blocks clipboard access.
Send it to one person, however you normally would.

What to expect
How many times it opens	Once. The first browser to open it keeps the access.
How long it lasts	Until they open it, and never past the end of your own access window.
Your own access	Unaffected. Sharing adds a person; it does not hand over your place.
How many at a time	Up to five unopened links. Once someone opens one, that slot frees up.
Can they share onward?	No. Access passes one step from you. If they need to involve someone else, ask EyeQ.

Send it to one person, and only the person you mean A share link is a key to the footage until it is opened. Whoever opens it first gets in — so do not post it in a group chat or a shared mailbox where you cannot say who read it.

5 · How long you have access

Every incident has an access window, set when EyeQ published it. The days remaining are shown on the incident page. When the window closes, the portal stops serving the video — the page will say so plainly rather than simply failing.

Anything you downloaded before then stays with you. If you need access again after it lapses, contact EyeQ and a fresh link can be issued.

6 · If something is not working

“This device does not have access”

The link was already opened somewhere else — a different browser, a different computer, or a colleague who received a forward. It only opens once.

If you are on the machine that first opened it, the browser may have cleared its site data, or you may be in a private window. Ask EyeQ for a fresh link.

The video will not play

If the incident was only just opened, the clips may still be transferring — wait for the preparing message to finish. Otherwise reload the page. If it still fails, download the clip instead and play it locally; that rules out the browser's video player.

I need it on a different computer

While you still have access, use Copy share link and send the link to yourself, then open it on the other machine. If you have already lost access, ask EyeQ.

The download stopped partway

Start it again — downloads resume from the portal rather than from the camera system, so retrying is quick and safe.

My access window is about to end

Download the clips you need now. Once the window closes the portal will not serve them, but files already on your computer are unaffected.

7 · Security and privacy

This portal is deliberately narrow. Some of its behaviour looks strict until you know why:

One link, one browser. Video evidence should not be openable by whoever happens to receive a forwarded email. Single-use links mean access is something granted, not something that spreads.
You see one incident. Your access covers the incident EyeQ published for you — not other incidents, and not other sites.
Access is recorded. Opening a link, viewing and downloading are logged with the time and network address, so there is a record of who accessed evidence and when. Share links you create are recorded the same way.
Publishing again resets everything. If EyeQ reissues a link for this incident, every link and browser previously granted access — including any you shared — stops working. That is how a mistaken recipient gets shut out.

If you think the wrong person has your link Contact EyeQ. Reissuing the incident revokes every outstanding link and browser at once, including any share links you created, and gives you a new one.

Questions about the incident itself, the footage, or your access — contact your EyeQ Monitoring representative.

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